Shipping & Returns

General Shipping Information

Received orders are generally shipped same day if received before 4:00pm central time..

Delivery times may vary as orders may ship from more than one location, and certain items could take up to 3 weeks for delivery (although this has not occurred). Item delivery times quoted are to metropolitan areas; shipments to remote locations may also take longer. Prices and terms are subject to change without notice. Deliveries outside the Continental U.S. may accrue additional shipping fees, in this case we will contact you with the amount before shipping the product/s.

30-Day Return Policy

If you are not completely satisfied with an item, you may return it within 30 days from the date received.* The item must be in its original condition and include all parts, accessories and packaging. Include a copy of the original invoice with your return. Please tell us why you are returning our product, so that we can continue to improve our service.

Return shipping costs are non-refundable, unless the item is being returned as a result of our error (damaged, defective, wrong item sent, etc.). For your protection, we encourage you to send your return prepaid via UPS or FedEx. We do not accept COD. Save your shipping receipt and tracking number for proof of return delivery. We are not responsible for return packages that are lost or damaged by the return shipping company.

When requesting a refund, your original credit card will be credited when the returned item is physically received back in our store (unless qualifying arrangements are made in advance) once your return is processed, please retain to ensure proper credit. When exchanging an item, you will see a credit to your original pay method for the returned item and a charge for the new item, plus shipping and handling.

Return Policy for Missing, Damaged, Defective or Incorrect Item Sent

If an item is missing, damaged, defective or incorrect, you must contact us by phone at 281-717-4060 or email us at info@everythingpetsupplies.com within 30 days upon receipt of the package so that our customer care specialists can explain what steps need to be taken. After 30 days, you must contact the manufacturer about defective or damaged merchandise.